1

AF noise or POP noise at all sources (Radio, CD) / Possible DTC: 09:Er20, 09:Er21

Troubleshooting hints

• Low vehicle battery voltage.

• Jammed radio signals from after market equipment.

• Speaker malfunction (e.g., foreign material penetration, damage)

• Improper speaker installation

• Audio unit malfunction

• Audio amplifier malfunction (with Bose)

• Poor connection of audio unit connector, terminal damage

• Poor connection of audio amplifier connector, terminal damage

• Antenna malfunction (e.g., poor ground)

• Open or short circuit in wiring harness between audio amplifier and ground (with Bose)

NOTE:

• AF noise is a snapping noise that generally occurs during ON/OFF switching operations of electrical equipment other than the audio unit, or a continual rasping noise that occurs when electrical equipment is operated. This is caused by noise interference in the power supply wiring, signal wiring, speaker cable or head of cassette deck. Therefore noise can be heard regardless of radio wave conditions or the audio volume position. The noise will start after one click from the minimum position of the volume button but normally does not change even when volume is turned to a higher position.

• POP noise is snapping or popping noise that occurs during ON/OFF switching operation of the audio unit, or when switching from radio to CD. Even a normal audio unit sometimes emits a little noise depending on the conditions.

STEP

INSPECTION

ACTION

1

• Inspect the vehicle battery voltage.

• Is the vehicle battery voltage normal?

Specification:

• Ignition switch ON: 11.5 V or more

• Idle: 12.5 V or more

Yes

Go to the next step.

No

Charge the battery, then go to the next step.

2

• Turn the audio system on.

• Is there any noise?

Yes

Go to the next step.

No

The system is normal. Explain to the customer that the vehicle battery voltage was low.

3

• Are any of the following after-market equipment installed? (Inspect especially near the antenna.)

• Radar detector

• Remote engine starter

• Anti-theft device

• Other

Yes

Go to the next step.

No

Go to the Step 5.

4

• Remove the after-market equipment.

• Turn the audio system on.

• Is there any noise?

Yes

Go to the next step.

No

The system is normal. The after-market electrical devices might be the cause of the noise.

5

• Is there noise coming from all the speakers?

Yes

Go to the Step 7.

No

Go to the next step.

6

• Inspect the suspect speaker.

• Is the speaker normal?

Yes

Go to the next step.

No

If there is any foreign material adhering to the speaker:

• Remove the foreign material from the speaker.

If the speaker is malfunctioning:

• Replace the speaker.

  (See DOOR SPEAKER REMOVAL/INSTALLATION.)

  (See REAR SPEAKER REMOVAL/INSTALLATION.)

  (See CENTER SPEAKER REMOVAL/INSTALLATION.)

If the speaker is not installed properly:

• Install the speaker properly.

7

• Attempt to duplicate the symptom on another vehicle.

• Does the noise level improve compared to the customer’s vehicle?

Yes

Go to the next step.

No

The system is normal. Explain the noise generation mechanism to the customer.

NOTE:

• The noise level that may be heard varies depending on the operating speed of the audio power and/or mode switches.

8

• Turn the ignition switch to the LOCK position.

• Remove the audio unit (without Bose) or the audio amplifier (with Bose).

• Inspect the connection of the audio unit connector (without Bose, 24-pin) or the audio amplifier connector (with Bose, 8-pin) (for sound signal line).

• Is the connector connected securely?

Yes

Go to the next step.

No

Repair or replace the terminal or connector. Go to the next step.

9

• Is there any noise?

Yes

Go to the next step.

No

The system is normal.

10

• Inspect the ground condition of the manual antenna.

• Is the ground condition normal?

Yes

Repair or replace the ground. Go to the next step.

No

Go to the next step.

11

• Is there any noise?

Yes

Without Bose

• Replace the audio unit.

  (See CENTER PANEL UNIT REMOVAL/INSTALLATION.)

  (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY.)

  (See AUDIO UNIT DISASSEMBLY/ASSEMBLY.)

With Bose

• Replace the audio amplifier if any of the following occur:

  (See AUDIO AMPLIFIER REMOVAL/INSTALLATION.)

• The noise occurs from a specific speaker.

• Noise occurs when the volume is minimized.

• Replace the audio unit if any of the following occur:

  (See CENTER PANEL UNIT REMOVAL/INSTALLATION.)

  (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY.)

  (See AUDIO UNIT DISASSEMBLY/ASSEMBLY.)

• The noise occurs from two or more speakers.

• No noise occurs when the volume is minimized.

No

The system is normal.