3

CD player/changer does not play the CD/No sound

Possible DTC:03:Er07, 03:Er10, 06:Er07, 10:E07, 22:Er07

Troubleshooting hints

• CD is inserted upside down

• Audio units is malfunctioning

• Defective CD (e.g., cracked, badly bent, rough edges, scratch, dirty CD, condensation)

• Non-conventional discs (e.g., 8 cm (3 in) CD, 8 cm (3 in) disc adapter, heart-shaped disc, octagonal disc)

STEP

INSPECTION

ACTION

1

• Turn the radio on and check for sound.

• Is there sound output?

NOTE:

• Check the volume dial position.

Yes

Go to the next step.

No

Go to symptom troubleshooting No.3 (Audio system).

2

• Was the CD inserted properly, label-side up?

Yes

Go to the next step.

No

Explain to the customer that the CD should be inserted into the slot label-side up.

3

• Replace with a CD known to be operational.

• Does the CD player/changer load the CD?

Yes

Go to the next step.

No

Replace the audio unit.

(See CENTER PANEL UNIT REMOVAL/INSTALLATION.)

(See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY.)

(See AUDIO UNIT DISASSEMBLY/ASSEMBLY.)

4

• Visually inspect the CD.

• Is there any dirt, scratches or deformation on the CD?

• Is the CD a non-conventional disc?

• Is there a CD with a MP3 recording?

Yes

Explain to the customer that the defective CD or non-conventional disc cannot be use.

No

Replace the audio unit.

(See CENTER PANEL UNIT REMOVAL/INSTALLATION.)

(See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY.)

(See AUDIO UNIT DISASSEMBLY/ASSEMBLY.)