7

CD player does not play the MP3-formatted file

Possible DTC10:Er07, 22:Er07

Troubleshooting hints

• CD-R/RW write format is out of specification

• MP3 or other format data are recorded the CD-R/RW

• File extension for MP3-formatted file is incorrect (Correct. “.mp3”, incorrect: e.g., RIFF)

• Defective CD-R/RW (e.g. dirty CD, scratch)

• MP3 applicable CD player is malfunctioning

NOTE:

• Free-software for MP3-formatting available on the market may cause deterioration of sound quality, or cause noise and defective play, which could result in the CD player not playing the customer-made MP3-formatted files.

• The CD player may not play the CD-R/RW properly due to the disc condition.

• If there are MP3-formatted files and other files on the same disc, the CD player may not play the disc.

• If there are MP3-formatted files and audio data on the same disc, the CD player loads and plays the first session of the data only.

STEP

INSPECTION

ACTION

1

• Inspect the written format of the recorded data on the CD-R/RW.

• Is the write format correct?

Yes

Go to the next step.

No

Write the CD-R/RW to the correct specification.

2

• Inspect the recorded data on the CD-R/RW.

• Are there MP3 or other format data on the CD-R/RW.

Yes

Replace with an operational CD-R/RW (MP3-formatted file data only), then inspect the CD player operation.

If the CD player plays the MP3-formatted file:

• Audio system is normal. Explain to the customer that the CD player does not operate properly if MP3 or other format data are recorded the CD-R/RW.

If the CD player does not play the MP3-formatted file:

• Replace the audio unit.

  (See CENTER PANEL UNIT REMOVAL/INSTALLATION.)

  (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY.)

  (See AUDIO UNIT DISASSEMBLY/ASSEMBLY.)

No

Go to the next step.

3

• Inspect the CD-R/RW write format.

• Is the write format within the specification (“.mp3” is the correct file extension)?

Yes

Replace with a CD-R/RW disc using the “.mp3” file extension, then inspect the CD player operation.

If the CD player plays the MP3-formatted file:

• Audio system is normal. Explain to the customer that the CD player does not operate properly if the correct file extension is not used.

If the CD player does not play the MP3-formatted file:

• Replace the audio unit.

  (See CENTER PANEL UNIT REMOVAL/INSTALLATION.)

  (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY.)

  (See AUDIO UNIT DISASSEMBLY/ASSEMBLY.)

No

Go to the next step.

4

• Visually inspect the CD-R/RW.

• Is there any dirt or scratches on the CD-R/RW?

Yes

Clean the disc or replace it with an operational CD-R/RW.

No

Replace the audio unit.

(See CENTER PANEL UNIT REMOVAL/INSTALLATION.)

(See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY.)

(See AUDIO UNIT DISASSEMBLY/ASSEMBLY.)